Frequently Asked Questions

Q: Do i have to send my power supply and a/c adapter in when i purchase a service?

A: For any laptop models that are non Alienware, You will need to send in your A/C adapter and power supply.

Q: What does "minor board level repair service" consist of?

A: Minor sodering to most motherboards (please call our service tech to see if your motherboard applies)

Q: Is the $129 dollar service fee refundable?

A: The service fee will not be refundable if sent in and inspected by one of our technicians.

Q: What does the $129 dollar service repair fee include?

A: Diagnostic testing, and most labor (Please note parts are not included with the service fee.)

Q: What Payment Methods does Ztronics accept?

A: Ztronics takes any major credit card (Visa, Master Card, or Discover we can also use paypal.  At the moment Ztronics does not accept AmEx etc.)

Q: Where is Ztronics Located?

A: 2050 S Grand Ave, Santa Ana, California 92705

Q: Is Ztronics open to the public?

A: Yes, you may drop off and pick up your serviced laptop at our Santa Ana location Mon.-Fri from 7am-3pm.

Q: Is my trade in an even swap for the M17x?

A: No, The money you recieve for your trade is subtracted from the overall cost for the M17x.  So lets say we buy your M7700 back for 275 and the M17x is 1200.  The total cost would be 925 you save nearly 300 dollars.

Q: Where do I send my laptop to?

A: Our Repair Center Address is:

Ztronics Repair Center
2050 South Grand Ave
Santa Ana, California 92705

Q: What is the average turnaround time on a laptop repair:

A: Average turnaround time is 3-4 business days.

Q: What is the repair process like?

A: All the machines sent in to us go through a 3 step process.

Step A: Receiving and inspection: Once your laptop comes in, our receiving dept will check in the laptop and notify you that the laptop is now in our possession.

Step B: Your laptop is then assigned to only one technician. This technician will be in contact with you through the repair process. Technicians will give you a full system report once diagnostics have been completed,  and advise you on whether it needs repair or a simple tune up. Technician will not install or repair anything on your laptop without your consent.

Step C. Once your laptop is repaired. You will be contacted or transferred to our sales team to verify your shipping information, preferred shipping method and any additional fees that may apply due to upgrades or additional hardware replacement.

Q: Ztronics Suppliers?

A: All service parts are original Alienware.

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