Instructions

Step 3 - Quick Diagnostics & Repair Approval

dudeAfter your laptop has been recieved and diagnosed, a technician will contact you. Your personal approval will be requested before any repairs are conducted. Our technicians will also let you know the status of your machine, the expected turn-around time of the repair, and the cost of replacement or upgrade parts (if requested).

After you ship your laptop, please hold on to the tracking number to insure that it arrives with us, our technicians will take 1-2 business days to diagnose your laptop before contacting you.

Customers have 4 days to pay for thier laptop once service is completed, unless a technician is informed otherwise.  After 4 days if payment is not given or scheduled with a technician, Ztronics will remove any parts placed by the tech, and the laptop will go under abandonement.

Because we cannot have items sitting in our warehouse we give the customer 30 days from after the service to pick up their laptop, We will notify customers through email, and by telephone, if we do not hear from a customer within the specified time frame, the laptop is considered abandoned.  The laptop becomes possession of ztronics to scrap out or to do as they see fit.

 

   

Step 1 - Place an Order: Online or Mail-in

There are two ways to place an order with Ztronics Service:

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This is the fastest and easiest way to submit yoru order. Here you will be asked for your contact information, laptop repair details, and credit card for payment.

Our technicians will review your order a head of time and ensure that any requested replacement parts are in stock when your laptop arrives.

Submit an order online >>>

Alternatively you may print and submit a mail-in paper order form along with your laptop shipment. When your laptop has been received and repairs are completed, you may pay over the phone.

Download a printable order form >>>

If you are unable to view or edit the Microsoft Word document above, a PDF version is also available.

Before you ship us your laptop please be sure to review our Shipping & Packaging Instructions.

 

   

Step 2 - Package and Ship your Laptop

fedex-laptop-boxOnce the laptop repair service is purchased, the following steps are suggested:

You will need to prep the laptop to be sent to us securely, packaged correctly to prevent physical damage. For Alieware models all you will only need to send in is the actual laptop with no accessories.  For all other laptop models non Alienware please send in your battery, power supply, power cord etc. We do suggest sending in a copy of your operating system with CD key. Just in case we need to reinstall your O.S.

The packaging used to ship your laptop is critical. In order to protect your hardware, you must make sure that there is a space of 2 inches surrounding your laptop on all sides. To create this space, you may use bubble wrap or packing peanuts. You should then wrap your hardware in a protective material such as bubble wrap, and make sure that all empty space in the box is filled with a material like packing peanuts. You can buy FedEx Laptop box at any fedex drop off location and/or FedEx Kinkos. When shipping your laptop, purchase enough insurance to cover the full value of the package contents. Improper packaging will void the insurance.

Please send laptop to:

Ztronics Repair Center
2050 South Grand Ave
Santa Ana, California 92705

Any questions or concerns please contact support directly at : 714-979-9877 (9am-5pm Eastern Time)

 

   

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