After your laptop has been recieved and diagnosed, a technician will contact you. Your personal approval will be requested before any repairs are conducted. Our technicians will also let you know the status of your machine, the expected turn-around time of the repair, and the cost of replacement or upgrade parts (if requested).

After you ship your laptop, please hold on to the tracking number to insure that it arrives with us, our technicians will take 1-2 business days to diagnose your laptop before contacting you.